Experiences of Saudi Universities in adopting Professional Certificates and the Challenges they face

Abstract

This study aims to analyze the experiences of Saudi universities in adopting professional certifications in e-learning and training, including the Online Teaching Training (OTT) certification, e-Learning Experience Design (eLXD) certification, and e-Learning Quality Assurance (eLQA) certification. The research focused on examining the strategic plans and practical implementations adopted by Saudi universities for these certifications, as well as highlighted the role of the National Center for e-Learning in facilitating the adoption process through providing technical and administrative support to ensure alignment with national quality standards. The research employed a qualitative approach using a case study methodology, collecting data through semi-structured interviews with eight participants selected from two Saudi public universities and the National Center for e-Learning. The findings revealed that offering professional certifications requires productive collaboration between the National E-Learning Center and the participated universities reflected on developing strategic plans to obtain necessary licenses, designing programs based on approved quality standards, obtaining accreditation from the National Center, and implementing and continuously evaluating the programs. Ongoing technical and pedagogical support from the planning stage through implementation and evaluation was one of the key enablers that helped universities achieve the desired outcomes. Based on these findings, the research presented recommendations to improve strategies for implementing professional certifications, emphasizing the importance of providing continuous training and technical support to ensure maximum benefit from these initiatives.