The Islamic Rooting of Total Quality Management Principles from the Islamic Perspective

Abstract

The study aimed at The Islamic Rooting of the concept of Total Quality Management (TQM) and its principles according to the Quran, the Noble Sunnah, and the objectives of Sharia. The researcher employed the documentary and library-based method to study the rooting of TQM principles in light of the Islamic perspective. The study reached several findings, the most significant being that the concept of total quality in Islam is based on a set of general principles advocated by Islam, stemming from the Islamic view of the universe, humanity, and life. It is founded on recognized principles such as excellence, beneficence, wisdom, reform, and enhancement. The principles of quality are characterized by their legislative and objective nature, and TQM principles align with the objectives of Sharia, as indicated by the religious texts, which aim at achieving overall well-being and preventing harm. In light of these findings, the study presented several recommendations, most notably the importance of reinforcing the moral aspects related to TQM from Islamic sources among all individuals. It also highlighted the need to raise awareness among individuals in Islamic institutions, whether educational or administrative, that TQM concepts are part of their faith and fall within the Sharia objectives for the betterment of the community. This can be achieved through training courses and seminars focusing on the link between quality and religious orientations.