The Role of Electronic Human Resources Management in improving the Services Quality at King Saud University
DOI:
https://doi.org/10.33193/JALHSS.133.2026.1748Keywords:
Electronic Human Resources, Services Quality, King Saud UniversityAbstract
Countries and institutions are accelerating towards developing and using technology, and it competing with each other to possess and use it due to its major role in achieving high rates of productivity and quality.
Since the human resource is the basic element in the production/service process, it is the duty of institutions to take care of it by providing quality services that ensure the process of recruitment, development, motivation, and training in a sustainable manner. Therefore, the interest of institutions and business organizations has increased in an unprecedented way to develop the work of human resources, as they are the most prominent growth factors that enable institutions to face the challenges surrounding them. The technology emergence has created serious challenges to change the traditional method of managing institutions in general, and managing human resources in particular.
References
1. Al-Aqraa, Nour Taher Muhammad (2020). The Role of E-Management in Improving Job Performance of the Employees of Governmental Institutions in Qalqilya Governorate, Islamic University of Gaza - Scientific Research and Postgraduate Studies Affairs, Palestine, 28(2).
2. Ali, Ayman Hassan (2022).The role of electronic human resources management in improving institutional performance by application to the Egyptian Telecom Company, Menoufia University - Faculty of Commerce, Egypt, 9(2).
3. Al-Sarayrah, Najah Muhammad Arif (2022). The Role of Electronic Management in Improving the Public Services, Center for Research and Development of Human Resources – Remah, Jordan (73).
4. Belkacem, Mohamed Osama (2022).The Impact of Electronic Management on Improving Job Performance: Case Study of the Commune Chetouane – Wilaya of Tlemcen, Zian Ashour University of Djelfa - Faculty of Economic, Commercial and Management Sciences - Department of Economic Sciences, Algeria, 6(2).
5. Bin Qasmi, Tariq (2017). The Role of E-Management in Improving the Quality of Services in Public Hospitals, University of Martyr Hama Lakhdar El Oued, Algeria 2(2).
6. Business Dictionary, Retrieved (2017). Dupe, A. A. (2015). Organizational Communication, The Panacea for Improved Labour Relations. Studies in Business and Economics, 10 (2).
7. Kotler, P. and Armstrong, G, (2006). Principles of Marketing Prentice–Hall.
8. Lepak, D.P, & snell,S.A.(1998).Virtual HR: Strategic Human Resource Management in the 21st Century.
9. Parasuraman, Zeithaml and Berry (1994). Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria, Journal of Retailing, (Fall).
10. Zafar. J(2009).E-Human Resource Management: A Case study of the Sate Bank in Pakestan. Master Thesis, University Utara Malaysia.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Huda Muhammad Al-Abdul Rahman
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
